Need Help?
If you have an issue or question that requires assistance, please click the Contact button below and leave us a message. A customer Ssrvice representative will get back to you shortly.
Shipping Information
1. Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
2. How much is shipping and how long will it take?
Shipping costs are calculated at checkout and depend on your location. Orders process within one business day. Delivery times are 3–8 days for standard shipping, 2–4 days for express, and 7–24 days for overseas orders. Full delivery details will be emailed to you with your confirmation.
3. How long will it take to get my package?
After your order ships, you'll receive a notification email with tracking details. You can track your package in real-time using our website's tracking page—just enter your order or tracking number. Refer to your order confirmation for the estimated delivery date.
4. I haven't received my package. What can I do?
First, check if your package was left in a safe place (porch, mailbox, etc.) or picked up by a neighbor or someone at your address. Use your tracking number to check the delivery status.
For the fastest updates, contact the courier directly using your tracking number. If you still can't locate your package, contact our support team with your order number and we'll investigate further.
Payment Information
1. What payment options do you offer?
We accept a variety of payment methods to make checkout easy and convenient:
- Credit cards: Visa, Mastercard, American Express, and other major credit cards
- Digital wallets: PayPal, Google Pay, and Apple Pay
- Shop Pay
All payments are secure and processed through our trusted payment gateway.
2. I requested a refund but haven't received the money. What's happening?
Refunds typically take 3–6 business days to process and appear back in your account, depending on your payment method and bank.
Please allow up to 6 business days before checking your account. The time it takes depends on:
- Your payment gateway's processing time
- Your bank's processing time
- Your payment method (credit card refunds may take longer than digital wallet refunds)
If you've waited 6+ business days:
Contact our support team with your order number and refund request details. We'll investigate the status and help resolve the issue promptly.
Order & Returns
1. Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us via our website and provide us your order details. We’ll take you through the process.
Please note we only cover return postage fee when we have sent the wrong item or a damaged product.
2. How can I start a return?
You can contact us to request a return, or log in to your account, find the relevant order, and click Return to start the return process.